Safety Information

Dale Liverpool Tours Ltd
Effective Date: 14/03/2025
Last Updated: 14/03/2025

1. Introduction

At Dale Liverpool Tours Ltd, your safety is our top priority. Whether you’re joining us for a walking tour, bike tour, VIP experience, or online tour, we take every precaution to ensure a safe, enjoyable, and memorable experience.

This page provides important safety guidelines, emergency procedures, and responsibilities for both guests and staff.

By participating in any of our tours, you agree to follow the safety rules outlined below.

2. General Safety Guidelines

To ensure a safe tour experience, all participants should:

Follow the instructions of tour guides at all times.
Wear appropriate clothing and footwear for the weather and terrain.
Stay aware of surroundings, particularly in busy city areas.
Inform the guide of any medical conditions, mobility concerns, or special needs before the tour.
Carry water, sunscreen, and any necessary medications.
Respect local laws, pedestrian rules, and venue guidelines.

If you feel unwell or require assistance during the tour, inform your guide immediately.

3. Walking Tours – Safety Advice

Our walking tours take place in Liverpool’s public spaces, which may include busy streets, uneven pavements, and crossings.

Key Safety Tips:

  • Watch your step: Be mindful of uneven pavements, steps, and cobbled streets.

  • Cross safely: Only cross roads at designated pedestrian crossings and follow the guide’s instructions.

  • Stay together: Keep with the group and avoid straying from the tour route.

  • Be aware of cyclists & vehicles: Some areas have shared spaces with bikes and vehicles—remain vigilant.

  • Weather conditions: Bring rain protection or sunblock depending on the forecast.

4. Bike Tours – Safety Requirements

If you are participating in a bike tour, safety is of utmost importance.

Mandatory Requirements:

Helmets must be worn at all times (provided or bring your own).
Participants must be confident cyclists able to ride on public roads and cycle paths.
Follow UK cycling laws, including riding on the left side of the road.
Obey traffic lights, signals, and pedestrian priority areas.
Use hand signals for turning and stopping.
Keep a safe distance from other cyclists, vehicles, and pedestrians.
Avoid distractions (e.g., using phones while riding).

Important: Cycling under the influence of alcohol is illegal and can result in removal from the tour without a refund.

If at any time you feel uncomfortable cycling, inform your guide, and alternative arrangements will be made.

5. VIP & Private Vehicle Tours – Passenger Safety

For guests taking a VIP tour in a private vehicle, the following safety rules apply:

Seat belts must be worn at all times in vehicles.
No standing or moving while the vehicle is in motion.
Follow the driver’s and guide’s instructions for entering/exiting safely.
Avoid distractions and keep noise levels moderate for safe communication with the driver.
Store bags and belongings securely to prevent obstruction or tripping hazards.

If you require wheelchair accessibility or special assistance, please inform us at the time of booking.

6. Online Tours – Digital Safety

For virtual and online tours, please ensure:

You have a stable internet connection to avoid disruptions.
Your microphone and camera settings are adjusted for a smooth experience.
You join from a safe and distraction-free location.
You do not share personal information in public chats.
You respect all participants and moderators.

7. Weather & Environmental Considerations

Liverpool’s weather can be unpredictable, so be prepared for conditions that may affect your tour.

Weather-Related Advice:

  • Rain: Wear waterproof jackets and suitable shoes.

  • Cold temperatures: Dress warmly, wear gloves and hats in winter.

  • Heat: Stay hydrated and wear sun protection.

  • Strong winds: Be cautious in open areas and near the waterfront.

In the case of extreme weather conditions, tours may be rescheduled or adjusted for safety. Guests will be informed of any changes as early as possible.

8. Medical Conditions & Accessibility

We welcome guests of all abilities and aim to provide accessible tours. If you have mobility concerns, medical conditions, or require special assistance, please inform us in advance so we can accommodate your needs.

If you have a pre-existing medical condition, bring necessary medication and inform your guide.
If you feel unwell during a tour, notify the guide immediately.
Guests with limited mobility should check in advance if a tour route is suitable.
Service animals are welcome on all walking tours.

9. Emergency Procedures

In the unlikely event of an emergency, please follow these steps:

Remain calm and follow your guide’s instructions.
Lost from the group? Stay in a safe, public area and call the contact number provided.
Fire or evacuation: Follow the nearest emergency exit signs and safety procedures of any venues visited.
Police assistance: In case of a serious incident, contact 999 for emergency services.

Your guide will always carry a first aid kit and emergency contact details.

10. Guest Responsibilities

For everyone’s safety, all participants must:

Follow safety instructions provided by guides and venue staff.
Drink responsibly if alcohol is involved in the tour.
Respect fellow guests, staff, and members of the public.
Be aware of personal belongings—Dale Liverpool Tours Ltd is not responsible for lost or stolen items.
Act responsibly in public areas and comply with UK laws.

Failure to adhere to safety guidelines may result in removal from the tour without a refund.

11. Changes to This Policy

Dale Liverpool Tours Ltd reserves the right to update this Safety Information at any time. The latest version will always be available at Daleliverpool.com.

12. Contact Us

If you have any safety concerns or questions, please contact us:

Dale Liverpool Tours Ltd
Website: Daleliverpool.com
Email: tours@liverpoolecotours.com