Accessibility Information

Dale Liverpool Tours Ltd

Effective Date: 14/03/2025

Last Updated: 14/03/2025

1. Introduction

At Dale Liverpool Tours Ltd, we are committed to making our walking tours, bike tours, VIP tours, and online tours as inclusive and accessible as possible. We welcome guests of all abilities and strive to provide accommodations where feasible.

This page outlines the accessibility features of our tours, what to expect, and how to request assistance. If you have any specific requirements, we encourage you to contact us in advance to discuss how we can support your needs.

2. General Accessibility Commitment

We aim to:

Ensure our tours are inclusive and enjoyable for everyone.

Provide clear information on accessibility for each tour type.

Offer reasonable accommodations where possible.

Train our guides to support guests with disabilities.

Maintain open communication—please reach out if you have specific needs.

3. Accessibility by Tour Type

3.1. Walking Tours

Pavements & Routes: Many Liverpool streets are accessible, but some areas have cobbled paths, uneven surfaces, or steps.

Step-Free Routes: We offer alternative routes for guests requiring step-free access. Please notify us in advance.

Seating Availability: Regular stops are included, but seating may be limited in certain areas.

Assistance Dogs: Service animals are welcome on all walking tours.

Public Toilets: We can provide information on nearby accessible toilets during the tour.

3.2. Bike Tours

Cycle Adaptations: If you require an adaptive bicycle or tricycle, please contact us in advance to discuss options.

Pacing & Rest Breaks: We accommodate different cycling abilities and ensure rest stops as needed.

Helmet Requirement: Helmets are mandatory for safety, but we can assist in providing adjustable or adaptive helmets if required.

Assistance Dogs: Unfortunately, dogs are not permitted on bike tours for safety reasons.

3.3. VIP & Private Vehicle Tours

Wheelchair-Accessible Vehicles: Available upon request for private and VIP tours. Please notify us in advance.

Comfort & Seating: Our vehicles offer comfortable seating with step-free access where possible.

Hearing & Visual Impairments: Guides can provide adjusted commentary and personalized support as needed.

Rest Stops & Facilities: We can tailor the tour route to include accessible facilities.

4. Booking & Assistance Requests

If you require specific accommodations, please let us know at least 48 hours before your tour. You can:

Call or email us with details of your accessibility needs.

Request step-free routes, seating arrangements, or pacing adjustments.

Ask about mobility aid compatibility (wheelchairs, walking aids, etc.).

Arrange for an accessible vehicle for VIP tours.

Request extra support from our guides.

We will do our best to accommodate all requests within practical and safety limits.

5. Guide & Staff Training

Our tour guides receive basic accessibility awareness training and are:

Trained to assist guests with mobility challenges.

Familiar with step-free routes and accessible facilities in Liverpool.

Able to adjust pacing to match individual needs.

Trained to communicate clearly with guests who have hearing or visual impairments.

6. Assistance Dogs & Support Animals

All assistance dogs are welcome on walking and private vehicle tours.

Please inform us in advance so we can plan accordingly.

Unfortunately, dogs cannot be accommodated on bike tours for safety reasons.

7. Accessible Facilities & Toilets

Liverpool offers several publicly accessible toilets

Our guides can direct you to the nearest step-free toilet during the tour.

Some venues we visit may have accessible restrooms—please ask your guide for assistance.

8. Sensory & Neurodivergent-Friendly Tours

We strive to accommodate guests with autism, sensory sensitivities, or other neurodivergent conditions.

Quieter tour times available—contact us to arrange.

Clear, structured itineraries to reduce uncertainty.

Flexible participation—take breaks when needed.

If you have specific sensory needs, please let us know before your tour.

9. Accessibility Challenges & Limitations

While we aim to be as inclusive as possible, some challenges may affect accessibility:

Historic Locations: Some sites may have steps or uneven surfaces that cannot be avoided.

Public Infrastructure: Certain streets may have narrow paths or limited step-free access.

Bike Tours: Adapted cycles may not always be available.

Last-Minute Changes: Some accessibility arrangements require advance notice, so we appreciate early requests.

We will always strive to provide alternatives where possible.

10. Contact Us for Accessibility Assistance

If you have any questions, requests, or concerns, please reach out to us: